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Experiencing dramatic premium, deductible and out-of-pocket maximum increases from Blue Cross? We want to know.

At Mission Health, patients are always our No. 1 priority.

As of October 5, 2017, Blue Cross NC has forced Mission Health out of network. But we want you to keep your doctor, and we want you to continue choosing Mission Health for the quality care that you have come to expect from us.

You can always choose Mission Health. Your health plan benefits may have now changed.

For Medicare Advantage plans in network for 2018 click here

Here are your options for continued care with Mission Health:

  • You can continue to see your current doctor and use Mission Health’s facilities as an out-of-network provider.
  • Emergency care is ALWAYS in network. In the event of a medical emergency, always call 911 or proceed to the nearest emergency room.
  • Patients with ongoing special conditions, including acute illness, chronic illness, pregnancy or a terminal illness insured by Blue Cross may continue receiving care from an out-of-network provider through Continuity of Care. Patients must apply no later than Sunday, November 19. Learn more about who may qualify and how to apply.
  • Certain services for which Mission is the region’s only provider will still be considered in network for many Blue Cross patients.
  • Services related to Blue Cross Medicare Supplement health plans will remain in network.
  • Mission Health doctors and facilities remain in-network with Blue Cross Federal until Nov. 16.
  • CarePartners outpatient therapy services remain in network through March 2, 2018.
  • Regardless of insurance, patients can see a doctor online for $25 from 7 am until 10 pm daily.  Click here to learn more and see a doctor online.
  • Patients can always connect with their doctor from the convenience of anywhere with internet access through Mission Health’s Patient Portal for no fee.  Learn more and sign up/in.
  • We are offering convenient ways to resolve patients’ balance including discounts and payment plans. Call (828) 412-6052 (select option 1) Monday – Friday 8:00 a.m. to 4:30 p.m.

What you need to know:

  • You can always choose Mission Health, our providers and facilities for your care. Your individual health plan coverage will vary.
  • Unfortunately, out-of-network rates are controlled by Blue Cross, not by Mission Health and may vary dependent upon your coverage.
  • You will see some changes in how your Mission Health bills are paid; however, we will assist you in navigating these changes.
  • We are working to keep any patient disruption to a minimum by working with you on your plan for care.
  • We’re assisting our patients in navigating consumer protection laws that allow them to seek critical services, including heart surgery, pediatric specialty services, high-risk maternity services and others.

There are other in-network insurance options:

  • If you are an employer and sponsor a health plan, there are many other options. Mission Health will be in-network with more than 20 plans in 2018 which include individual and family plans.
    • Aetna
    • BMS TPA
    • Cigna
    • Coventry
    • CWI Benefits
    • Crescent TPA
    • Humana (CareChoice)
    • Healthgram TPA
    • Key Benefits Administrators TPA
    • MedCost
    • MedCost Ultra
    • MultiPlan PHCS
    • UnitedHealthcare
    • United Behavioral Health
    • WellPath
    • Western North Carolina Healthcare Coalition
    • First Carolina Insurance – First Medicare Direct Healthy State
    • Gateway Medicare Advantage
    • Humana Medicare Advantage
    • UnitedHealthcare Medicare Advantage
    • WellCare Medicare Advantage

Learn more about Medicare Advantage Open Enrollment and how to keep your Mission providers.

Learn how you can help

Show Your Support

Still confused? We can help.

Call (828) 412-6052.

  • Option 1: Questions about billing or payment, including eligible discounts or payment plans
  • Option 2: Patients with ongoing care needs, including Continuity of Care
  • Option 3: All other questions about Blue Cross

Meet a care manager at Mission Health’s SECU Cancer Center, room 115, Monday through Friday from 8 am to 5 pm.

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